Aneesa

Introduction: Power Virtual Agents (PVA) have emerged as powerful tool for building chatbots and automating customer interactions. When designing chatbot flows, it is essential to keep track of the questions answered by users.  This blog explores the various variable types available in Power Virtual Agents and guides you in choosing the most suitable variable type to effectively track answered questions. Understanding Variable Types in Power Virtual Agents: To track answered questions, Power Virtual Agents  provides different variable types, each serving a specific purpose. These variable types include system variables, conversation variables, and custom variables. Explaining the differences and functionalities of these variables will help you make an informed decision. System Variables for Basic Tracking: System variables in Power Virtual Agents offer a set of predefined variables that can be used to store and retrieve information. While these variables may be suff...